In general terms, refurbished could also be referred to as remarketed, equivalent to new, or remanufactured.
The name "refurbished" is something of a misnomer. Typically, they're products returned to the manufacturer by customers, for any number of reasons (see below), and then tested at the factory to make sure they're in tip-top shape. Defective or damaged parts will be replaced. Apple, Netgear, D-Link, HP, in fact all of the top manufacturers all refurbish items and then resell them but for much cheaper! Also, all refurbished items that Digidave sell come with warranty.
An item being classed as "refurbished" does not mean it's second hand or used!
Refurbished products can originate from a variety of sources, including:
- Customer returns and cancelled orders – Fully-functional products that leave the manufacturers warehouse and therefore can no longer be sold as new.
- Items where the box or casing was damaged in shipment which are returned to the manufacturer.
- The item was returned to the manufacturer because of a slight defect. The part that was defective was replaced by the manufacturer, tested and then repackaged just like new.
- Demonstration and trial equipment – Products have been provided to customers for demonstration purposes.
- Factory or reseller overstocks – Items that are returned by the seller to make room for newer product lines.
- Factory loaner equipment – Products that have been used for purposes such as trade shows, customer events, or solution centers and have been returned to the manufactuer.
- Trade-in programs – Products customers have returned to the manufacturer in order to upgrade to new technology.
It is impossible to know the history of each item, but for whatever reason the unit gets labeled factory refurbished it is inspected & serviced by the manufacturer then tested and repackaged to meet original product specifications.
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